Please Read For Photography Booking
South Star Productions is fully committed to safeguarding and promoting the well-being of all the clients we service. We believe it is most important for everyone associated with our Studio to show respect and understanding for the safety and welfare of others at all times. Clients and parents are encouraged to be open and share any concerns or complaints they may have about any aspect of our work, policies or procedures with Mr. Ted Johnson, Owner.
Life sometimes doesn’t flow exactly as we intend, which is why we have established these operating policies.
The client is hereby specifically put on notice and is hereby notified and agrees that photography is not an exact science and that on certain occasions or in certain circumstances photographic materials may be proven defective. Client hereby agrees that in the case of any defect in materials, equipment, computers, electronic devices, chemicals, or procedures, the client specifically waives any claims for negligence, breach of warranty, mental harm, distress, or breach of contract.
Payment
All bookings require a $50 deposit. No booking will be reserved without the deposit.
The full amount of the session is due 1 week prior to the session. I will send a reminder on the due date and should be stated on the invoice and contract.
Venue
Locations further than 20 miles from my departure may be charged a travel fee. This will be discussed before hand so you will be aware if this charge will be added on to the total price or not.
Unless stated otherwise, the client is expected to book the venue, or get any necessary permits (Incase of public places, such as parks). Failure to do so may result in us being kicked of premises and you WILL NOT receive any refund.
Arrival
Please arrive to your photo shoot location on time. If you are to arrive more than 15 minutes late, you will be charged an additional $30 late fee that must be paid before beginning your session.
Cancellation
If we have an issue or become unavailable to shoot your session or event we will notify you at least 2 days before the event and issue a full refund. If you have to cancel your session for any reason, please contact us via Contact form within 2 days of paying your deposit to cancel. If you contact me after 2 days of paying your deposit, you will lose your deposit, and it will not be refunded.
Free rescheduling will be allowed if it is expected to rain, unworkable temperatures or health related difficulties that would prevent us from completing the shoot.
In Event of Data Corruption
In the event of camera, hard drive failure or damaging of memory card a full refund will be provided.
A maximum of 3 people are allowed at the shoot. A fee of $25 will be charged for additional parties.
All photos are digitally delivered via WeTransfer and/or Google Drive.
For Purchases In Our Store
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We only accept returns in case of defective or damaged goods. We do not accept returns in case of sizing issues.
Please contact us at southstarproductionsllc@gmail.com to begin the return process.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, or damaged for reasons not due to our error.
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at southstarproductionsllc@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at southstarproductionsllc@gmail.com
Gifts
If the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, email us to get shipping address
Contact us at southstarproductionsllc@gmail.com for more info
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.